Refund policy

Refund and Exchange Policy

We want you to be completely satisfied with your purchase. If you're not happy with your item, you have 14 days from the delivery date to return it for a full refund, provided the item is unused, in its original packaging, and accompanied by a receipt. A shipping fee will be deducted from the refund.

Exchanges:

If you need a different size 

We have a 20-day return policy, which means you have 20 days after ordering your item to request an exchange. 

To be eligible for an return exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Exchanged items are considered final sale and are not eligible for additional returns or exchanges. Customers are limited to one exchange per original order.

To start an exchange, you can contact us at hello@gooddaysny.com. Please note that return exchange will need to be sent to the following address: Good Days NY, 538 Madison St #1, Brooklyn, NY 11221

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@gooddaysny.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note a shipping fee will be deducted from the refund.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@gooddaysny.com.

For any questions or assistance, please reach out to us.

Thank you for shopping with us!